Client Satisfaction Measurement

This Client Satisfaction Measurement tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option not to answer this form.

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INSTRUCTIONS: Check mark (✔) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

Question	Answer (check one)
CC1 – Which of the following best describes awareness of a CC? *	I Know what a CC is and saw this office's CC. I Know what a CC is but did NOT see this office's CC. I Learned of the CC only when saw this office's CC. I Do not know what a CC is and did not see one in this office. (Answer 'N/A' on CC2 and CC3)
CC2 – If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was...? *	Easy to see Somewhat easy to see Difficult to see Not visible at all
CC3 – If aware of CC (answered codes 1-3 in CC1), how much did the CC help in your transaction? *	Helped very much Somewhat helped Did not help

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INSTRUCTIONS: For SQD 1-9, please put a check mark (✔) on the column that best corresponds to the answer.

Statement	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	N/A Not Applicable
I am satisfied with the service that I availed.
I spent a reasonable amount of time for my transaction.
The office followed the transaction's requirements and steps based on the information provided.
The steps (including payment) I needed to do for my transaction were easy and simple.
I easily found information about my transaction from the office's website.
I paid a reasonable amount of fees for my transaction. (If service was free, mark the 'N/A' column)
I am confident my online transaction was secure.
The office's online support was available, and (if asked questions) online support was quick to respond.
I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

All SQD rows are required; use N/A if not applicable for that item.